The United States Citizenship and Immigration Services (USCIS) announced that it will expand its Information Services Modernization Program to key field offices across the country beginning on November 13, 2018.
The purpose of the Information Services Modernization Program is to implement improvements to online tools so that applicants will not have to visit a local field office. The program will therefore bring an end to the self-scheduling of InfoPass appointments. Applicants will instead be encouraged to use the USCIS online information resources and USCIS Contact Center to get information about case statuses and general information.
Although the intention is to reduce in-person visits to local field offices, when it is determined that an applicant does need in-person assistance, the USCIS Contact Center will help them schedule an appointment.
The implementation of the program will begin with the Detroit Field Office and five offices in the Los Angeles District. Field offices in the Newark, Great Lakes, and San Francisco districts will implement the program during the first quarter of fiscal year 2019. The plan is to expand the program to all remaining field offices by the end of fiscal year 2019.
If you have any questions about this matter, please do not hesitate to contact our offices.